If the problem is with this website, such as how your request was passed on, how your details were used or an error on a page, write to us through the contact form or call (502) 555-0164. Give your name, your town, the date you sent your request and a short account of what went wrong. We will look into it and get back to you.

The site is not a contractor and is not part of any agreement you make with one. For a problem with a contractor's work, price, contract, payment or conduct, raise it with the contractor first, in writing, and keep a copy.

If that doesn't resolve it, contact the office that issued the contractor's local license: Louisville Metro, Jeffersontown, Shepherdsville or Oldham County. You can also file a complaint with the Kentucky Attorney General's Office of Consumer Protection, which explains its process on the Attorney General's website. Plumbing concerns go to the state, which licenses plumbers in Kentucky.

Please tell us as well if a contractor you were put in touch with behaved in a way that worries you. We can't decide disputes or order refunds, but that feedback shapes which businesses may advertise here.

This policy is governed by the laws of the Commonwealth of Kentucky.